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Terms & Conditions

Welcome to Sky Vegas, a leading online casino platform. By accessing our site or using our services, you agree to be bound by these Terms and Conditions.

Acceptance of the Terms

  1. These Terms and Conditions ("Terms") govern your use of the Sky Vegas website and any related services (collectively referred to as "Services"). If you do not accept these Terms in full, please leave this site immediately.
  2. We reserve the right to modify or update these Terms at any time without notice to you.

Eligibility Requirements

  1. You must be at least 18 years old to use our Services (or such higher minimum age as may be applicable in your jurisdiction).
  2. Our Services are available only to individuals who can form legally binding contracts with us.
  3. By using our Services, you confirm that you meet these eligibility requirements.

Minimum Age Requirements

  1. The minimum age for opening an account and participating in gaming activities on Sky Vegas is 18 years old (or such higher minimum age as may be applicable in your jurisdiction).
  2. We reserve the right to request proof of age from customers who appear to be underage, or if we have reason to believe that you are below the required age.

Geographic Restrictions

  1. Our Services are available only to individuals located within countries where gambling is permitted by law.
  2. Please note that our Services may not be available in some jurisdictions due to regulatory restrictions.
  3. By accessing our site or using our services, you confirm that your location allows access to our Services.

Account Registration Rules

  1. When registering for an account with Sky Vegas, you must provide accurate and complete information about yourself.
  2. You agree to maintain the accuracy of your registration details at all times.
  3. We reserve the right to request verification of your identity or other documentation at any time.

One-Account-Per-User Policies

  1. Each individual may have only one account with Sky Vegas (unless we specifically permit multiple accounts in a given jurisdiction).
  2. If you attempt to create more than one account, all but one will be closed.
  3. We reserve the right to restrict or close your account if we suspect that it is linked to another account held by the same individual.

Identity Verification and KYC

  1. As part of our anti-money laundering and know-your-customer policies (KYC), we may ask you for identification, proof of address, and other documentation.
  2. We reserve the right to verify your age, identity, or any other information provided when registering with us.
  3. Failure to provide such verification on request will result in restrictions being placed on your account.

Account Security Responsibilities

  1. You are responsible for maintaining the security of your login credentials (including but not limited to: username, password and PIN).
  2. We advise that you do not share these details with anyone else.
  3. In case of a lost or compromised password/PIN please follow our dedicated support procedure.

Login Credentials and Password Protection

  1. When creating an account with Sky Vegas, you will be asked to select your login credentials (username, password, PIN).
  2. You must choose passwords that are sufficiently strong to protect against unauthorized access.
  3. We recommend not using the same or similar login details as used on other online services.

Restricted Behaviour and Prohibited Activities

  1. When accessing Sky Vegas Services you agree to conduct yourself in accordance with our rules of conduct outlined below:

    • No betting is allowed during live events; however, all sports markets will be available pre-event
    • Abandon bets after acceptance may void the bet

  2. We reserve the right to restrict or close your account if we suspect any form of misconduct (e.g., multiple accounts or collusion).

  3. Prohibited activities include but are not limited to: use of software to manipulate gameplay, attempting to exploit a game’s design through repeated sequences.

Multi-Accounting and Fraud Prevention

  1. We reserve the right to suspend or close your account if we suspect any form of multi-accounting.
  2. Your account may also be suspended if you engage in other forms of unacceptable behavior (e.g., using third-party software).

Bonus and Promotion Rules

  1. Our bonuses are non-transferable, not combinable with promotional offers from another provider.
  2. Unless stated otherwise, bonus funds must be used for gaming purposes before winnings can be withdrawn.
  3. The value of each free-spin is determined by the specific game in which it has been redeemed.

Wagering and Gameplay Conditions

  1. All bets are subject to a 72-hour cooling off period (as outlined within our Responsible Gaming guidelines).
  2. In some jurisdictions, bonus funds may have higher wager requirements than regular gameplay winnings.
  3. For slots and instant win games you can claim your free-spins immediately after they've been loaded onto the game.

Bonus Abuse Prevention

  1. If we suspect any form of abuse associated with a specific offer, including but not limited to excessive betting amounts or attempts at artificially increasing earnings (i.e., money laundering), your access may be restricted.
  2. Bonuses are subject to strict withdrawal regulations: winnings from bonus funds have no wagering restrictions; however, in cases where the amount won exceeds RM250k there will always be a restriction.

Deposits and Withdrawals

  1. By making deposits you agree that we reserve the right to request verification of payment source.
  2. Our net deposit rule states that withdrawals can only occur up until all deposited funds have been used for gaming purposes; after which we require you wait 24 hours before requesting another withdrawal.
  3. The processing time may vary depending on our internal processes and any additional checks required.

Verification Before Withdrawals

  1. All requests for withdrawals will be subject to an initial review process (within 2-4 business days).
  2. In cases where there is sufficient reason we reserve the right to request further identification before releasing funds into your bank account.

Processing and Review Procedures

  1. We aim to process all withdrawal requests within a maximum of two working days after their submission.
  2. If additional verification or checks are required, this may extend the processing time beyond our standard limits.

Responsible Gaming Expectations

  1. Sky Vegas supports responsible gaming practices:
    • Set deposit limits
    • Cooling off period (72 hours)
    • Self-exclusion from all promotions and offers for a specified period.
  2. We require users to be proactive about identifying when they may need help with problem gambling: self-exclusion allows account holders to stop themselves using our services on the grounds of personal control.

Game Fairness and RNG Systems

  1. Our games employ an unbiased, fair random number generator (RNG), ensuring randomness in every possible outcome.
  2. We use a tested algorithm designed specifically for online casinos - its performance has been vetted by an independent testing laboratory as proven to be secure.
  3. Should you suspect any irregularities with one of our RNG systems please contact support where further investigation will take place.

Technical Interruptions or Voided Gameplay

  1. Sky Vegas reserves the right to temporarily suspend services due to unforeseen technical issues, maintenance requirements, etc.
  2. Any interruptions resulting from such incidents do not entitle players to claim refunds for lost earnings - these events are out of our control and unavoidable given external constraints beyond what we can influence.

Suspension or Closure of Accounts

  1. We reserve the right to suspend your access at any time without prior notification; where this has occurred it may result in account closure.
  2. Please contact support if you believe an action has been performed unjustly upon yourself as suspension will not take place unless adequate warning signs have first become apparent.

Intellectual Property and Platform Ownership

  1. All intellectual property rights of Sky Vegas, including but not limited to trademarks, logos, software, graphics, designs are held exclusively by the company (or its licensees).
  2. Any unauthorized use or reproduction is strictly prohibited under applicable laws.
  3. We will take all reasonable steps to protect our proprietary information.

Limitation of Liability

  1. Sky Vegas shall be entitled at all times to limit liability in connection with any disputes arising out of these Terms, for any matter including but not limited to errors in software or incorrect representations regarding odds/returns/prizes.
  2. We maintain the right to change its conditions without prior notice.
  3. Your use is deemed acceptance that our website operates on an "as-is," and “as-available” basis.

Modification of Terms

  1. Sky Vegas reserves the right, at any time (but in particular after notice has been given), to revise, update or alter these Terms; with such changes being binding upon you.
  2. The continued use of our Services following a revision of this document will indicate your acceptance thereof.